Exchange and Return Policy

We will be glad to refund or exchange any new and unused merchandise. If you would like to return a product that is in unused condition, you are entitled to a replacement, refund, or a credit within 30 days of the date of invoice. The refund or credit will not include any shipping and handling charges shown on your invoice. A return refund will be made to customer in the amount of price of the product and charged taxes minus the shipping-handling fees.

To return or exchange a product, you need a Return Authorization Number (RAN) and you need to follow the ‘Return/Exchange Instructions’ promptly. Under no circumstances will a return or an exchange accepted if the instructions are not followed and/or an RAN is not included.

To receive a RAN and the Return/Exchange Instructions, please, click here and fill out the form
 
Sena Cases reserves the right to modify its exchange and return policy.

Do I need a Return Authorization Number?
Yes. Your return or exchange will not be accepted without proper Return Authorization Number provided to by Sena Cases.

Can I make a return if I purchased thru a reseller?
Sena Cases cannot accept product returns of products purchased thru a reseller or distributor. If you have purchased your Sena case product thru a third party dealer or distributor you may be eligible for a full credit within the reseller or distributor's return policy. You should contact the location where you purchased the product, as return/warranty policies may vary.

Do I need to have the original packaging for returns or exchanges?
Yes. To apply for exchange or return authorization the product should be in new unused condition along with all packaging from the original purchase and must show no signs of user wear. In the case that the retail packaging is not included a 20% restocking fee will be charged.