Returns & Exchanges
We offer a full 30 day (from date of order shipment) return and exchange policy. Please email our customer service department at firstname.lastname@example.org, or contact us toll free at 888-736-2872 to request an authorization code for the return or exchange of merchandise. Please have your sales order number information when you contact us.
The return authorization is active up to 30 days from this notice. If Sena Cases does not receive the return within this time frame, our system closes the request. The return authorization will no longer valid and cannot be reinstated.
If Sena allows an exception to this policy, Sena will apply a store credit (no refunds) to your customer account for the value of the item(s) only (the goods must be in 100% brand new condition) upon receipt of merchandise.
Return shipping costs are not reimbursed for simple refund and exchange requests. If your order was eligible for our free shipping promo, and you were not billed for freight costs, the original outbound shipping charges will be deducted from any refund. If a premium shipping method was selected, this amount will be deducted from any refund.
Returns received without authorization may be subject to a return back to the sender, or a 20% restock fee at the manager's discretion. Returns and exchanges are only valid on product that remains in new showroom condition upon the return request. Our leather cases are a natural and organic product, so naturally occurring imperfections are normal and will be considered when inspecting the return goods. It is important to inform us, however, about any issues with the goods upon first receipt of the items. Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved. We give a full 30 day grace period for you to decide on keeping or returning the item, but even a few days of use could damage the case itself, so please try the case with care as to its condition if it needs to be returned. All original packaging and accessories need to be returned along with the item(s) being returned (unless previously approved by customer service), or a 20% restock fee deduction from the refund may also be accessed.
Items designated as All Sales Final (as well as personalized cases) cannot be returned for refund, or exchange.
Sena® reserves the right to modify its exchange and return policy.
Frequently Asked Questions
DO I NEED A RETURN AUTHORIZATION (RA) NUMBER?
Yes. Your return or exchange will not be accepted without a proper Return Authorization (RA) number provided to by Sena®.
CAN I RETURN MY PRODUCT IF IT WAS PURCHASED FROM A RESELLER?
Sena® cannot accept product returns of products purchased from a reseller or distributor. If you have purchased your Sena® case product from a third party or distributor, you may be eligible for a full credit from that party. For a return or exchange, you will need to contact the location where you purchased the product and review their return/exchange policy. Return/exchange policies vary by reseller.
DO I NEED TO HAVE THE ORIGINAL PACKAGING FOR RETURNS OR EXCHANGES?
Yes. To apply for exchange or return authorization the product should be in new unused condition along with all packaging from the original purchase and must show no signs of user wear. In the case that the retail packaging is not included a 20% restocking fee will be charged.