| 
Shipping
When will my order ship?
For U.S. Orders: All orders placed before 2pm PST are shipped the same day.
For international Orders: International orders will be processed and shipped in
1 to 3 days
The processing time may be longer for the pre-order or
newly-released items as well as during the Holiday Season.
Will I be given a tracking number for my order?
Not necessarily. All FedEx shipments include a tracking number, which can be
used to track your package on the
FedEx website. USPS shipments include only a Delivery Confirmation
number, which is NOT a tracking number. USPS occasionally updates these delivery
confirmation numbers with tracking information, BUT IS NOT REQUIRED TO. We do
not have any extra information on shipments other than what USPS has provided us
with.
I haven’t received my order yet..
FedEx and USPS have their own respective estimated delivery times. Please see
our Shipping Policy for delivery time details:
http://www.senacases.com/Store-Info/Shipping. Please note that these
shipping estimates do NOT include weekends (Saturday-Sunday).
I ordered FedEx Overnight (or Express/2Day) but did not receive the package
on time.
If your order was placed after our 2pm PST cut-off time, then your order will
not be shipped until the next business day. FedEx does not deliver or count
weekends as a shipping day; if you place your order for FedEx Overnight on
Friday, you will not receive it until Monday.
When I try to track my FedEx shipment, there is no pickup information. Why?
When we process an order, our system automatically generates an email
notification and a FedEx notification for the customer. If your tracking number
does not show a pickup, please check the following business day, as your order
may have been processed after our FedEx pickup time.
My package shows delivered but I have not received it. What should I do?
USPS and FedEx will leave your package at your doorstep if no one is available
to receive the package at the time of delivery. First thing you should do is to
check with your household members and neighbors. After that you can contact the
carrier with your tracking info. Any package left at your doorstep is your
responsibility. Sena Cases is not responsible for any package that is lost or
stolen after being delivered by FedEx or USPS. No refund will be issued and no
order will be reshipped if FedEx or USPS has updated your package information as
“Delivered.”
Order Information
I made a mistake on my order. Can I edit my order?
If you need to make changes to your order, please email us at
store@senacases.com or call us at (714)
505-8312 BEFORE 3PM after you have placed your order. No order can be edited
after it has been processed and shipped. Please title your email subject “EDIT
ORDER,” and be sure to include your order number. If you would like to cancel
your order, you can do so on our website by logging into your account, selecting
“See Orders,” clicking on your order and choosing “Cancel.”
What does an item on “backorder” mean?
“Backorder” is the term we use for items currently out of stock. Unless
specifically mentioned, please contact us at
support@senacases.com or directly at
(714) 505-8312 for an estimated date when the item will be back in stock. If you
have placed an order for a backordered item, then your order will be shipped out
as soon as we have restocked the item.
What does “pending fulfillment” mean?
“Pending Fulfillment” simply means that your order is currently being processed.
Once it has been processed and shipped, you will receive an email confirmation
and your order status will change to “Item Fulfilled.”
What does “pending billing” mean?
It means your order has been processed and shipped; however, your account has
not been charged.
When will my account be charged?
Your account will not be charged until AFTER the order has been shipped.
How can I return an order?
Orders must be returned with a Return Authorization (RA) number for a refund or
exchange. NO RETURN WITHOUT AN RA NUMBER WILL BE ACCEPTED. You must contact us
at support@senacases.com or directly at
(714) 505-8312 for a Return Authorization number. Please have your sales order
number available when contacting us for an RA number. For more information on
returns, please see our Return and Exchange policy:
http://www.senacases.com/Store-Info/Return-and-Exchange.
How can I exchange an item I’ve ordered?
Exchanges also require a Return Authorization number. Please see our Return and
Exchange policy:
http://www.senacases.com/Store-Info/Return-and-Exchange.
Product Help Information
How does the belt clip work?
All of our belt clips have an integrated spring-loaded release button. When
pressed, this button will allow your case to be released from the belt clip.
Please note: on the Ultra Belt Clip versions, the case must be positioned
perpendicular to the belt clip in order for it to be released from the belt
clip. This is not required for the Removable belt clip tab (with Ballistic
Ratcheting Belt Clip).
How do I take care of my leather case?
All leather requires care and attention in order to extend its lifetime use and
functionality. Please see our leather care suggestions below.
Leather Care
Everyday Use:
Keep your leather case out of direct sunlight or heat. Any unnatural application
of heat may damage your case, causing it to dry and crack.
Allow your leather case to ‘breathe.’ Please cover in a breathable cloth (such
as cotton) when stored or not in use.
If case becomes wet, apply firm pressure with towel or other absorbent. DO NOT
RUB. Let leather dry in room temperature. Do not attempt to quicken the process
by applying heat. Apply conditioner after completely dry for restoration.
To Clean:
Wipe down case with soft (100% cotton) cloth to remove excess dirt or dust. Make
sure the case is dry. Apply a small amount of cleaner to a clean cloth, and rub
gently to remove dirt or blemishes. Apply a clean, dry towel to polish. It is
also recommended to apply a conditioner afterwards to polish and restore.
Note:
All leather products will deteriorate over time, as the natural fibers in the
leather break down. Extending the lifetime of the case requires care and
cleaning. Conditioners is also a method of treatment.
Simple cleaning with a dry, soft clean cloth every week will provide
longer-lasting use of your leather case.
|
