We will be glad to refund or exchange any new and unused merchandise. If you would like to return a product that is in unused condition, you are entitled to a replacement, refund, or a credit within 30 days of the original purchase. Shipping and handling charges are non-refundable. A return refund will be made for the amount of the product plus taxes, minus all shipping-handling fees. Custom and engraved cases are not eligible for return or exchange. Customers are responsible for the shipping cost when exchanging their products.
To return or exchange a product, you will need a Return Authorization (RA) number and instructions. You will need to properly follow the Return/Exchange instructions you are given after you contact us. Under no circumstances will a return or an exchange accepted if the instructions are not followed and/or an RA number is not included.
To receive an RA number and the Return/Exchange instructions, please email us at email@example.com or call us at (949) 732-7700 between 07:00am - 05:00pm (PST) Pacific Standard Time, weekdays.
Sena reserves the right to modify its exchange and return policy.
Return/Exchange Frequently Asked Questions
DO I NEED A RETURN AUTHORIZATION (RA) NUMBER?Yes. Your return or exchange will not be accepted without a proper Return Authorization (RA) number provided to by Sena.
CAN I RETURN MY PRODUCT IF IT WAS PURCHASED FROM A RESELLER?Sena cannot accept product returns of products purchased from a reseller or distributor. If you have purchased your Sena case product from a third party or distributor you may be eligible for a full credit from that party. For a return or exchange you will need to contact the location where you purchased the product and review their return/exchange policy. Return/exchange policies vary by reseller.
DO I NEED TO HAVE THE ORIGINAL PACKAGING FOR RETURNS OR EXCHANGES?Yes. To apply for exchange or return authorization the product should be in new unused condition along with all packaging from the original purchase and must show no signs of user wear. In the case that the retail packaging is not included a 20% restocking fee will be charged.