Learn More About Buy With Prime
What is Buy with Prime and how does it work?
Do I have to be a Prime member to use Buy with Prime?
When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.
How do I make a purchase using my Prime benefits on SenaCases.com?
Is this really the same delivery experience I'm familiar with as a Prime member?
Where can I check the status of my order?
What is the Buy with Prime Return Policy?
Who do I contact for issues or questions for my order? How do I initiate a return for Buy with Prime purchases?
To initiate a return for an eligible product purchased using Buy with Prime, click on the link in the order confirmation email to go to your order details page. From there you will be able to select the item(s} that you want to return and print a return shipping label. Then drop off your package at your local USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besides USPS and may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, or Amazon Go.
How long does it take for me to get a refund?
For eligible orders, you'll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.
Can I use Amazon gift cards, promotional discounts offered by SenaCases.com, or points when I use Buy with Prime?
Can I make Buy with Prime purchases if I'm not in the US?
How do I cancel a Buy with Prime order?
No, the order is not canceled immediately. When you initiate a cancellation, we send a cancellation request to the fulfillment provider. We notify you by email if the cancellation is successful or not.