PLEASE NOTE: Any orders placed on August 31, 2023 and after are deemed final sale/no return.
Experience Simple Returns at Sena Cases
In just a few steps, you can file a return for your Sena Cases order.
FAQs about returning your Sena Cases Purchase
30-day Returns
Sena Cases wants you to be delighted with every item you purchase. However, we understand that not every purchase works out which is why we offer a 30-day (from ship date) returns on all SenaCases.com orders. See details below.
Warranty Claims
For all warranty claims please contact our customer support team directly. Be sure to review our warranty policy before submitting your claim.
Sena Returns
Any orders placed on 8/31/2023 and after, are deemed final sale (with the exception of incomplete or incorrect items in the order).
Warranty Claims
For all warranty claims please contact our customer support team directly. Be sure to review our warranty policy before submitting your claim.
Return Policy FAQ
How does the return process work?
1. Login to your account or look up your order using the order number and email used to place the order.
2. Select the item(s) you wish to return and confirm your return request.
3. Once your return request is submitted, our team will review your request and may ask you for more information, such as your order confirmation, shipping details, or product photos.
4. If our team approves your return request, you will receive an email with return instructions. Follow the instructions and ship the item(s) back to the designated location.
5. If the item(s) is received and found to be in new and unused condition, a refund will be issued and confirmed via email.
When will I receive my refund?
Once we receive the returned item(s) please allow 10-14 business days for your refund to be processed.
Remember, items must be in new, unused condition with the original packaging to be eligible for a full refund.
Can I return an item purchased from another website or retailer?
Sena Cases only accepts returns of items purchased directly from SenaCases.com.
If you purchased a Sena Cases product from another website or retailer, please contact them directly and follow their return policies.
Return policies will vary by retailer.
Can I return my gift certificate?
Sena Cases only accepts returns of items purchased directly from SenaCases.com.
If you purchased a Sena Cases product from another website or retailer, please contact them directly and follow their return policies. Return policies will vary by retailer.
I received an item as a gift. How can I return it?
Items ordered on SenaCases.com may only be returned with the original order confirmation and access to the email used to place the order.
How does the return process work?
1. Login to your account or look up your order using the order number and email used to place the order.
2. Select the item(s) you wish to return and confirm your return request.
3. Once your return request is submitted, our team will review your request and may ask you for more information, such as your order confirmation, shipping details, or product photos.
4. If our team approves your return request, you will receive an email with return instructions. Follow the instructions and ship the item(s) back to the designated location.
5. If the item(s) is received and found to be in new and unused condition, a refund will be issued and confirmed via email.
When will I receive my refund?
Once we receive the returned item(s) please allow 10-14 business days for your refund to be processed.
Remember, items must be in new, unused condition with the original packaging to be eligible for a full refund.
Can I return my gift certificate?
Gift certificates are final sale items and cannot be returned.
Can I return a product if it was purchased from another website or retailer?
Sena Cases only accepts returns of items purchased directly from SenaCases.com.
If you purchased a Sena Cases product from another website or retailer, please contact them directly and follow their return policies.
Return policies will vary by retailer.
I received an item as a gift. How can I return it?
Items ordered on us.Targus.com may only be returned with the original order confirmation and access to the email used to place the order.
Additional Return Information
Return Window
Items ordered from SenaCases.com are eligible for return within 30 days of the original shipment date. All return requests must be submitted and approved within this 30-day window.
Return Request Rejection and Approval
After you submit your return request, our team will review it and may ask for additional information such as product pictures, receipts, and shipping labels. Although most return requests are approved, Sena Cases reserves the right to reject return requests at our discretion. Common rejection reasons include, but are not limited to, insufficient documentation to verify the order, product use, or attempts to return final sale items.
Unauthorized Returns
Returns received without authorization may be returned to the sender or, at Sena Cases’ discretion, a 20% restocking fee will be deducted from the refund.
Item Condition
Items must be returned in new, unused condition with the original packaging to be eligible for a full refund. In addition, privacy screens and screen protectors must be returned in original and unopened packaging to be eligible for a refund. Sena Cases may issue partial refunds at our discretion.
Shipping Costs
Any shipping costs associated with your original SenaCases.com order are non-refundable.
If your original order qualified for free shipping the actual cost of shipping will be deducted from any refund. In addition, return shipping costs are the responsibility of the customer and will not be reimbursed or covered by Sena Cases unless otherwise stated by an authorized representative of Sena Cases.
Sena Cases maintains full discretion to waive or charge return shipping costs and/or refund shipping costs associated with the original order and may adjust the amount of any refund accordingly. Sena Cases is not responsible for lost or undelivered returns.
Refunds
All refunds will be issued to the original form of payment. Items purchased on promotion (free shipping, student discount, etc.) will only be eligible for refund up to the purchase price paid at the original time of order.
Any applicable charges or fees will be deducted from the final refund amount.
Free Items with Purchase
If your senacases.com order included a free item or gift with your purchase, this item must be included in the return.
If the free item is not included in the return or is returned in damaged condition SENA may deduct the retail value of the free item from any potential refund.
Return Window
Items ordered from SenaCases.com are eligible for return within 30 days of the original shipment date. All return requests must be submitted and approved within this 30-day window.
Return Request Rejection and Approval
After you submit your return request, our team will review it and may ask for additional information such as product pictures, receipts, and shipping labels. Although most return requests are approved, Sena Cases reserves the right to reject return requests at our discretion.
Common rejection reasons include, but are not limited to, insufficient documentation to verify the order, product use, or attempts to return final sale items.
Unauthorized Returns
Returns received without authorization may be returned to the sender or, at Sena Cases’ discretion, a 20% restocking fee will be deducted from the refund.
Item Condition
Items must be returned in new, unused condition with the original packaging to be eligible for a full refund. In addition, privacy screens and screen protectors must be returned in original and unopened packaging to be eligible for a refund. Sena Cases may issue partial refunds at our discretion.
Shipping Costs
Any shipping costs associated with your original SenaCases.com order are non-refundable.
If your original order qualified for free shipping the actual cost of shipping will be deducted from any refund. In addition, return shipping costs are the responsibility of the customer and will not be reimbursed or covered by Sena Cases unless otherwise stated by an authorized representative of Sena Cases.
Sena Cases maintains full discretion to waive or charge return shipping costs and/or refund shipping costs associated with the original order and may adjust the amount of any refund accordingly. Sena Cases is not responsible for lost or undelivered returns.
Refunds
All refunds will be issued to the original form of payment. Items purchased on promotion (free shipping, student discount, etc.) will only be eligible for refund up to the purchase price paid at the original time of order. Any applicable charges or fees will be deducted from the final refund amount.
Final Sale Items
All items designated as “Final Sale” or similar language on SenaCases.com are not eligible to be returned for refund, credit or exchange.
Free Items with Purchase
If your SenaCases.com order included a free item or gift with your purchase, this item must be included in the return. If the free item is not included in the return or is returned in damaged condition Sena Cases may deduct the retail value of the free item from any potential refund.
*This return policy applies to orders on senacases.com only.
Sena Cases reserves the right to modify this return policy at any time without notice.
